Order Processing
Most standard orders are prepared for shipment within 1–3 business days after payment is confirmed. Orders that require engraving, customization, special finishing, or made-to-order production may require additional time. Custom orders typically require 15–30 business days unless a different estimate is shown on the product page or confirmed by our support team.
Orders are not normally processed or dispatched on weekends or public holidays. If an item is delayed or temporarily unavailable, we will contact you with an updated estimate.
Estimated Delivery Times
- United States: approximately 3–14 business days after dispatch.
- International destinations: approximately 7–21 business days after dispatch.
Delivery estimates are not guaranteed and may be affected by customs inspections, carrier disruptions, severe weather, holidays, or other circumstances outside our direct control.
Carriers and Tracking
We use suitable tracked carriers such as SF Express, UPS, USPS, or another delivery partner selected for the destination. A tracking number will be emailed when the shipment is dispatched. Tracking may take up to 48 hours to show its first update.
Delivery Address
Please check the shipping address carefully before placing your order. Contact cs@jmsword.com as soon as possible if a correction is needed. We cannot guarantee an address change after an order has entered production or been handed to the carrier. Additional shipping charges may apply when a parcel must be resent because the address supplied at checkout was incorrect or incomplete.
We do not currently ship to P.O. boxes, APO/FPO addresses, or offer local pickup.
International Orders, Customs, and Import Rules
Customers are responsible for confirming that the product can be lawfully imported, possessed, and delivered at the destination. Import duties, taxes, brokerage charges, permits, and customs fees are the customer’s responsibility unless checkout states otherwise.
Customs authorities may inspect or delay a shipment. If a parcel is refused, returned, or confiscated because local import requirements, age restrictions, duties, or required documentation were not satisfied, refund eligibility will be assessed after we receive the carrier or customs information and, where applicable, the returned item.
Lost or Damaged Shipments
If tracking has not updated for an extended period, a parcel appears lost, or the package arrives damaged, contact us promptly at cs@jmsword.com with your order number. For visible shipping damage, please keep the packaging and provide clear photographs within 7 days of delivery.
We will work with the carrier to investigate. When carrier loss or transit damage is confirmed, JMSWORD will provide an appropriate replacement, repair, or refund according to the circumstances. Claims caused by an incorrect address or an uncollected parcel may require payment of additional shipping costs.
Questions
For delivery questions or an urgent address correction, contact cs@jmsword.com.