Refunds, Returns, and Cancellations
For refund or return requests, please contact us within 30 calendar days after your tracking number has been marked as "delivered". Requests received later than 30 calendar days after delivery, will not be eligible.

Our refund and returns policy applies only if the item is received with a fault, damaged, or is significantly different to the description. To help us process your request, we may ask for photos or other documentary evidence as proof, so we can best diagnose the problem and work on a solution for you.

If your refund/exchange is approved, you will be given an RMA Number (Return Merchandise Authorization Number), along with instructions to complete your return. If we approve a refund, the money will be returned to the same method of payment used to make your purchase.

Item must be received within 14 days after the RMA Number has been approved and assigned. The customer will be responsible for the return shipping cost.

If you need to cancel your order, please contact us within 24 hours of placing your order. This is because we aim to dispatch all orders within 24 to 48 business hours after receiving the order. If you contact us after it's been shipped, we are not able to recall the order.

Craftsmanship and Quality Guarantee
If you have found an issue in quality or craftsmanship with a product from us, please contact us immediately and we will repair or replace it, at our discretion. Products that have been subject to abuse are not eligible under this guarantee. Products on our site are described as accurately as possible, but occasional slight variations in measurements, colour, or design may occur.

Any remedy for an unintentional error in the description, pricing, or availability is at our discretion.

Return Rules
We might ask buyer to test the item in order to eliminate improper use factor, buyer has responsibility to follow the test correctly.
Any returning must inform us first, to send back without return RMA# given by us will not be accepted.
We will cover all expense (Item price, Shipping$) if confirmed due to manufacturing problem or our errors, the other way round, buyer will responsible for the return and ship to postage.
The item must be returned in NEW condition and with the entire original package and accessories, manuals, etc or it will be rejected by our warehouse and returned back to you.
Replacement/Refund will be made within 3-5 business days after the goods are returned and received by seller.
We strongly recommend you to use a service with tracking# to locate the return packages.
Items return after the required deadline we might ask for 10-20% restocking fee.
Returned products are permitted and must be initiated by the buyer within 30 days from the date of purchase.
There is no restocking fee for damaged or defective products. Shipping and handling fees are absolutely non-refundable.
All non-defective, undamaged products are subject to a 20% restocking fee if returned opened or in a non-factory sealed box.
For damage caused by incorrect use, assembly, disassembly, and sharpening of product. We are not responsible for returns and exchanges.