Return Window
Contact us within 30 calendar days after the tracking status shows “delivered” if you need to request a return, replacement, or refund. Requests made after this period may not be eligible except where mandatory consumer rights apply.
Damaged, Defective, or Incorrect Items
If an item arrives damaged, has a confirmed manufacturing defect, or is significantly different from the product ordered, email cs@jmsword.com with your order number and clear photographs or video of the item and packaging. Please keep all original packaging while the claim is reviewed.
When the issue is confirmed, JMSWORD will provide an appropriate repair, replacement, or refund. We will cover reasonable return shipping costs for an approved claim caused by a manufacturing defect, transit damage, or our fulfillment error. No restocking fee applies to an approved damaged, defective, or incorrect-item claim.
Change-of-Mind Returns
A non-defective item may be eligible for return when it is unused, unmodified, in resalable condition, and returned with its original packaging and accessories. The customer is responsible for return shipping. A restocking deduction of up to 20% may apply if an item has been opened, handled beyond normal inspection, or requires repackaging before it can be resold.
Products that have been engraved, customized, altered, assembled, disassembled, sharpened after delivery, or produced to the customer’s specifications are not eligible for a change-of-mind return. This exclusion does not apply when the item is damaged, defective, or incorrect.
Return Authorization
Do not send an item back without authorization. If a return is approved, we will provide a Return Merchandise Authorization (RMA) number and return instructions. The authorized return must be shipped within 14 days after the RMA is issued. We recommend using a tracked and insured service; JMSWORD is not responsible for a return parcel lost before it reaches the designated return address.
Cancellations
Contact us within 24 hours of placing the order if you need to request cancellation. We will make every reasonable effort to cancel it, but cancellation cannot be guaranteed after production, engraving, customization, or shipment has started. If the order has already shipped, the applicable return terms will apply.
Refund Timing
Approved refunds are issued to the original payment method after the returned item is received and inspected. Please allow 3–5 business days for our processing and additional time for your bank or payment provider to post the credit. Original shipping charges are refundable only when the return results from a confirmed defect, transit damage, or our fulfillment error.
Items Damaged After Delivery
Damage caused by misuse, improper storage, impact, unauthorized modification, disassembly, self-sharpening, rust caused by inadequate care, or use inconsistent with the product information is not covered as a manufacturing defect.
Contact
Send return and refund requests to cs@jmsword.com. Include your order number, the email used at checkout, the reason for the request, and supporting photographs when relevant.
Nothing in this policy limits rights that cannot be excluded under applicable consumer law.